Terms & Conditions

Welcome to the www.pixibeauty.com website (the "Website") Terms and Conditions.

 

Pixi Beauty Inc. provides the service set out in our website. Your use of this Website is governed by the Terms and Conditions set out below. By using the Website, completing the customer registration with us or placing an order on the Website you agree to be governed and bound by the Terms and Conditions.

 

1. Use of the Website

• Pixi Beauty Inc. is the supplier of the goods.
• To be eligible to purchase goods on this Website and to lawfully enter into and form contracts on this Website you must have: 
  1.Registered to use the Website; 
  2.Be the holder of a valid debit/credit card. 
  You confirm that the personal information which you are required to provide when you register as a customer is true, accurate and up to date in all respects. If your personal information changes then please contact us immediately by e-mail on customercare@pixibeauty.com. You agree not to impersonate any other person or entity or to use a false name.
• Please review our Privacy Policy, which explains our use of information you provide via the Website.
• This contract shall be concluded in the USA and is governed by US Law.

2. Privacy

• The information we gather consists of: name, address, telephone number, e-mail and credit card details. Any other information you wish to provide is offered under your own discretion and by your own decision.
• When you provide personal information, it is provided to enable us to process your order. By providing it you consent to it being used by Pixi Beauty Inc.
• We may use this information for internal purposes only for assessing our business processes: enhancing the web site, business and marketing development.
• This information will only be used internally and not given out to anyone outside the company.
• We may use this personal information to notify you of our products, promotions and special offers, unless requested not to. We may disclose personal information to comply with any legal process or government request.
• Any information disclosed to us that is not requested is done at the customer's initiative.
• We implement physical, electronic, procedural safeguards to protect your personal information.
• Should any part of the company be sold you agree to transfer of this personal information.
• We can not be held liable for any breach of security outside of our control. Despite all efforts, there is always a risk that security is breached. This is a reality of all internet use. Despite all our efforts the personal information you submit is submitted at your own risk.
• This Privacy Policy may be adjusted and improved from time to time. You agree to these changes by referring to the Privacy Policy from time to time.

3. Placing an Order and Order Acceptance

• By clicking on the confirm order button you place your order request for goods from the Website. You will be guided through the process of placing an order by a series of simple instructions.
• Once you have placed your order, we will send to you an acknowledgement providing you with a payment reference and the value of your order, which has been debited from your credit/debit card.
• If you do require any information regarding your order(s) please contact us on: customercare@pixibeauty.com.
• We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorization for your payment or if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time.
• If we are unable to fulfill your order we will contact you by email advising you of this.

4. Description of Products

• We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are accurate at the time when the relevant information was entered onto the system.
• This may not always be up to date.
• We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy.
• We attempt to be as accurate as possible when describing products on the Website. However, to the extent permitted by applicable law or due to certain limitations encountered through the mechanics of the Website, we can not guarantee that product descriptions, colours or other content available on the Website are accurate, complete, reliable, current, or error-free.

5. Payments

• All prices indicated for products on the website are exclusive of delivery charges.
• The total cost of your order is the price of the products ordered and delivery charges as set out in the Delivery.
• Payment can be made by any of the methods specified in the Payment section of this Website and payment will be debited and cleared from your account as set out in the Payment section of this Website.
• We can not be held liable for any delays due to card validation checks.

6. Passing of Property

• We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
• All products we may supply you are for personal use only and can not be re-sold.

7. Delivery and Acceptance

• We aim to dispatch all orders within 24 Hours after receipt of order.
• Orders should be delivered within 3 - 8 working days after receipt of order. Any delivery time-scales quoted to you are indicative only.
• All orders must be signed for on receipt. Delivered in normal working hours. If this is not possible you may want to give us an alternative address.
• Pixi Beauty does not accept any liability for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk of the goods.

8. Acceptance

• Upon receipt of the goods you must inspect the goods and you will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the Returns Procedures. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.
• If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please contact us on email customercare@pixibeauty.com.

9. Returns Procedure

• We accept returns from www.pixibeauty.com within 30 days of purchase for unopened or gently-used items. Please email our Customer Care Team  at customercare@pixibeauty.com to obtain a Return Merchandise Authorization Number, as well as step-by-step instructions on how to return your items. As we are always striving to improve your experience with Pixi, please provide our Customer Care Team with a reason for your return.
• Please note, that free gits, promotional items, significantly-used products, incomplete sets, shipping fees or items purchased through other retailers cannot be returned. 

10. Cancellation

• If you need to cancel your order, please notify us within 24 hours of placing it by emailing customercare@pixibeauty.com, inserting the word "cancellation" and the order number in the subject section. Please note that we do pride ourselves on shipping orders quickly, and we may not be able to cancel it in time.
• If you cancel your order after we have dispatched the goods, please follow the process outlined in the Returns Procedure, section 8 your statutory rights are not affected.
• we regret we can not refund any postage charges incurred if you have changed your mind once the goods have been dispatched.

11. Customer Service

• If you have any queries in respect of the goods, suggestions or questions relating to the Website and /or products please contact us: customercare@pixibeauty.com.

12. Intellectual Property and Trademark

• All content available on the Website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (the "Content") is the property of Pixi Beauty Inc. and is protected by US and international copyright laws.
• The trade marks, logos, and service marks displayed on the Website (collectively, the "Trade Marks") are the registered and unregistered marks of Pixi Beauty Inc in the UK, United States and other countries, and are protected by US and international trade mark laws.
• Except as set forth in the limited licence below, or as required under applicable law, neither the Content, the Trade Marks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.

13. Limited Licence Use

• We grant you a limited, revocable, and non-exclusive licence to access and make personal use of the Website. Other use can not be made without written consent.
• Any unauthorized use by you of the Website terminates the limited licence set forth in this section without prejudice to any other remedy provided by applicable law.

14. Limited Liability

• The Website is presented "as is". We make no representations or warranties of any kind in connection with these terms or the Website, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.
• You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable, whether legal or otherwise, under any circumstances, for any of the following: 
  1) Interruption of business; 
  2) Access delays or access interruptions to the Website; 
  3) Data non-delivery, misdelivery, corruption, destruction or other modification; 
  4) Loss or damages of any sort incurred as a result of dealings with or the presence of off-Website links on the Website; 
  5) Computer viruses, system failure or malfunction which may occur in connection with your use of the Website, including during hyperlink to or from third party websites; 
  6) Any inconsistencies, inaccuracies, omissions or misleading, false or deceptive statement in the content 
  7) Events beyond our reasonable control.
• Further, to the extent permitted by law we will not be liable for any direct, indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the Website regardless of the form of action whether in contract, tort (including negligence), or otherwise.
• You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable legal fees, resulting from any third party claim, action, or demand resulting from your use of the Website. You also agree to indemnify us for any loss, damages, or costs, including reasonable legal fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.

15. Conclusion

• You acknowledge and agree that as written here, Terms and Conditions, together with our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any goods from Pixi Beauty Inc.
• We reserve the right to change these Terms and Conditions at any time and we encourage you to visit these Terms and Conditions periodically to ensure that you are fully aware of our Terms and Conditions. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms and Conditions.
• We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Website.
• We reserve the right to refuse to supply goods to any person for any reason whatsoever, to withdraw any goods from the Website at any time and/or remove or edit any materials or content on the Website. We will not be liable to you or any third party by reason of our withdrawing of any goods from this Website whether or not such goods have been sold; removing or editing content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. If you have any questions regarding these Terms and Conditions, please contact us by email at customercare@pixibeauty.com.